The main issue that users, user of Life Reminders have come from the device “power optimization” from their device. Over the years I have added many help sections for various device types and android versions.
This is one of the worst problems to work with as a developer because we have absolutely no control over it and users almost exclusively blame the app
After analyzing the support queries stats compiled over the past four years, here are the numbers for this type of issue :
- 90% of the emails I receive
- 87% of the bad reviews on the store.
The interesting thing is that I have documented most of the solutions. Most of the time I only need to answer with the link to the appropriate help section. Although this usually helps the users, they almost never answer or update their review.
I found this very interesting site which bring most answers to the users: Follow this link
Here you can also find the help sections about this issue: Follow this link